THE OWNER BRIEF
A solid foundation.
Room to work smarter.
Northstar has repeat customer relationships and a profitable service model. Growth is constrained by inconsistent sales follow-up, rework in delivery, and manual administration.
The owner’s first priority is to establish reliable operating baselines and delegate day-to-day sales follow-up. That gives the team evidence for deciding which improvements are worth funding.
Measure conversion and response time for 30 days before choosing software.